The Protocol
Frequently asked questions
Common questions from research buyers. For batch docs, contact support with product or order details.
Are these products for human use?+
No — laboratory and in vitro research only. Not for human, veterinary, diagnostic, or consumer use.
Do you provide Certificates of Analysis?+
Yes, for verified lots. Email support with product and order/batch reference.
Where do you ship?+
Australian delivery via tracked Australia Post express where available. Ask support if unsure.
When do you dispatch?+
Before 2pm AEST on business days, same-day when stock is confirmed.
Is packaging discreet?+
Yes — plain outer labelling, no product names.
Do you sell single vials and kits?+
Yes. In-stock peptides are offered as single vials and as 10-vial kits where listed on the product page.
Do you have a laboratory mixing overview?+
Yes — a laboratory-context overview of reconstituting lyophilised research peptides with bacteriostatic or sterile water. Research handling reference only — not medical, dosing, or personal-use guidance. Watch the lab handling video.
Is there a research calculator for lab-math?+
Yes — an educational tool for concentration, solvent volume, and U-100 syringe-unit arithmetic from vial mass. Research lab-math reference only — not medical advice, dosing protocols, or personal-use guidance. Open the research calculator.
How do returns work?+
See Returns. Unopened items may qualify; contact support before sending anything back.
Is checkout live?+
Yes. Prices are in AUD. Checkout supports cards and eligible Apple Pay or Google Pay wallets through Stripe, plus configured self-custody crypto payments. WhatsApp remains available for ordering help.
